Ocean maya royale riviera maya reviews12/2/2023 One time for our honeymoon in 2014 and last week (August 2022). Warm regards! Online Concierge Ocean Maya Royale.My husband and I have been to Ocean Maya Royal 2 times. Ensuring that you feel safe at all times during your stay is of extreme importance to us. We would also like to emphasize that at no point did they approach you. Unfortunately, due to the nature of their work, the gardeners need to have their tools accessible at all times, which we do not believe compromises their professionalism. We strive tirelessly to ensure a comfortable and secure environment for all our guests. They were observing for your safety, which is our utmost priority. Concerning the gardeners, we have thoroughly reviewed the security footage and confirmed that they adhered to safety protocols when you approached the smoking area and when you returned to your room. Our room service team endeavors to retrieve dishes promptly however, we usually retrieve them during room cleaning or when guests request their removal for comfort, as there is no way for us to know when they have finished. We understand that prompt service is crucial, which is why we commit to a same-day response to incidents like these. Regarding the ant issue, our prevention team responded swiftly upon receiving your notification. We deeply value your feedback and appreciate your patience as we address your concerns. Warm regards! Online Concierge Ocean Maya Royaleĭear Madam Demi Leigh, We extend our sincerest apologies for the inconveniences you encountered during your stay at our hotel. Your 15th visit in December is already in our calendar, and we will excited to welcome you back for another fantastic stay. Your trust in us and your dedication to returning year after year means the world to us. We eagerly await your return in December, and the Yvonetti will be here to welcome you with open arms. Thank you for your kind words about our courtyard and Ana's excellent service. Our goal is to provide an unforgettable experience. We are thrilled to know that you have thoroughly enjoyed the gastronomic experience that we offer in the resort. We always strive to go above and beyond to make your stay extraordinary. Your understanding and appreciation of our daily operations and efforts to accommodate every guest's needs are truly commendable. Regarding the room check-in timing, we couldn't agree more. Your kind words about our staff members, bartenders, entertainment staff and guest service are truly appreciated. We are delighted to know that they have consistently provided you with exceptional service and made your visits so memorable. It is truly the people, like Luis and his team, who make our resort special. We are deeply honored and grateful for your continuous loyalty to Ocean Maya Royale! Your 14th trip we can't express enough how much we appreciate having you as part of our extended family. Warm regards! Online Concierge Ocean Maya Royaleĭear Ms, Luv. We look forward to the honor of welcoming you back in the near future and providing you with an even more pleasurable experience. We are glad that you had pleasant weather, a spacious villa and that you found the evening entertainment enjoyable. We are pleased that, overall, you enjoyed your week-long stay with us. For this reason, we provide a contact letter and offer assistance via WhatsApp and phone extensions to address any requests you may have. We would like to clarify that the butlers' schedule is from 8 am to 11 pm, and although they make daily rounds, on occasion, due to guests' activities and schedules, there may be times when they do not coincide. We are sorry to hear that your experience with the Privilege Butler service did not live up to your expectations. It is for this reason that you may have spotted a family of coatis and different iguanas in the garden. Regarding the animals you may have seen at the resort, we would like to inform you that at Ocean Maya Royale we maintain a harmony with nature and its surroundings. We are glad to hear that you found our facilities clean, our staff friendly and attentive, and enjoyed the well-kept pool and bars. Hotels near Cenote "el Burrodromo" Mayakobaĭear Guest, We sincerely appreciate your kind comments about your recent stay at Ocean Maya Royale.Hotels near Rosewood Spa at Rosewood Mayakoba.
0 Comments
Leave a Reply.AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |